Configuring Cisco IP Communicator

Issue/Question

How do I to configure the Cisco IP Communicator?

Environment

  • Cisco IP Communicator
  • College Issued Computer

Additional Details

  • This needs to be done on a college-owned device with VPN and IP Communicator installed!  
  • You must always connect to VPN before launching the softphone or it will not work! 

Resolution

  • On the Cisco IP Communicator, shortcut Hold Shift + Right Click.
  • Select Run as Administrator.

  • Open the Menu Option that is in the left option in the menu on the right side. The menu option is a square with a line over the top.

  • Select Preferences.

  • Select the Network Tab. 
  • Change the radio button to Use this Device Name. 
  • Set the field to IPC_YourPrimaryExtension. Example: IPC_7156.

 Note: Do not select OK yet. Make sure to continue with the steps below to finish the set up.

  • Select the Audio Tab.
  • Select Network.
  • Change the radio button to Use this Adapter's Address.
  • Change the drop-down to the PANGP Virtual Ethernet Adapter

  • On the taskbar select the up arrow.
  • Right Click on the IP Communicator Icon.
  • Click Exit.

  • Ensure you are connected to VPN. Launch the softphone. Verify it works.

Details

Article ID: 102111
Created
Thu 3/19/20 12:01 PM
Modified
Fri 8/28/20 3:30 PM