How to Clear Old Voicemails from Outlook

Issue/Question

When using voicemail with Outlook once you have received 100 voicemails you will no longer be able to download new ones. The following error message occurs when you have 100 voicemails cached:

"Cannot create file voicemessage.wav Right click the folder you want to create in the file and then click properties on the shortcut menu to check your permissions"

Environment

  • MCC owned computer
  • Outlook 2010

Resolution

  1. Navigate to C:\Users\%username%\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\
  2. Replace %username% with your username.
  3. Open the folder with the random name.
  4. Find and delete all files named voicemessage.wav or voicemessage(#).wav.

Details

Article ID: 39571
Created
Tue 9/26/17 9:45 AM
Modified
Thu 11/18/21 2:42 PM