Changing States in Finesse

Issue/Question

How do I change my state in Finesse?

Environment

  • Finesse

Resolution

  • Navigate to the top left corner of the Cisco Finesse web page.
  • Select the drop-down menu to the right of the Cisco icon. On first login, this should read "Not Ready".

  • Click on one of the agent states.

Details

Article ID: 67934
Created
Thu 11/29/18 2:19 PM
Modified
Fri 11/12/21 2:26 PM

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